What is Plum’s warranty policy?

The warranty covers all product defects for 1 year from the date of purchase. 

Anything beyond 1 year will be decided on a case by case basis. 

If you have any problems at all, email us at [email protected]

If you have a lightpad that needs replacing, we send advance replacements.  For RMA replacements, we often send refurbished units that have been tested, repaired, and fully functioning depending on availability. If your defective unit has been derated by removing fins on either or both sides of the heat sink, we will attempt to send a replacement unit that has already been derated the same as your existing unit. 

We send advanced replacements and include pre-paid shipping label to return the defective product. Once the replacement product has been installed, please return the defective product in a timely manner to avoid additional charges. 

What is Plum’s warranty policy?