Most connectivity issues can be resolved by simply rebooting the Lightpad. We recommend this as the first step to troubleshooting wifi issues like losing control over a light through the app. The Lightpad is designed to automatically rejoin your wifi if it loses connection but sometimes it may not be able to. Rebooting will almost [...]
Please see the attached PDF files for detailed explanation of the provisioning stages. Plum_App_Provisioning_Guide
The Plum Lightpad is electronic and requires the Neutral so that it can be powered on at all times. Almost all electronic switches or dimmers require the neutral wire to operate. If you are replacing a standard toggle slight switch, the neutral wire will not be used on that switch. You will need to [...]
Installing a Lightpad in a multi-way switch with a dumb switch. A multi-way means a light that is controlled by more than one switch such as at the top and bottom of a stairway or on two ends of a hallway. The term 3-way applies to a light that is controlled by two switches. [...]
Tablet versions of the app are planned on the roadmap.
Kids with messy hands? The Plum Lightpad is easy to wash off with a soft cloth and mild cleaning agent. You can clean the Lightpad just the same as you'd clean any light switch. But it's probably best if you don't spray cleaning agents directly on the Lightpad. Wet the cloth first and then [...]
Plum plans to create international versions of the Plum Lightpad. The current version is spec’d to work in the US, Canada and Mexico.
Plum has located the Wi-Fi antenna in the faceplate opening. The Plum Lightpad has been tested with metal boxes and metal faceplates. Your Wi-Fi performance should be sufficient with either a metal back box or a metal faceplate.
To control both sides of a 3-way switch, you need two Plum Lightpad Smart Dimmers.
Yes, Plum will publish an open API to control the Plum Lightpad. In the meantime, there is a reverse engineered version that is community supported on Reddit.