Single pole loads
The Lightpad has likely lost it’s connection to Wi-Fi. Reboot the Lightpad by pulling the air-gap switch. The boot up takes approximately 60 seconds and the glow ring will be cycling through colors during this time. Once the color cycle stops the Lightpad should be reconnected to Wi-Fi.
3-way or multi-way loads
3-way switches use 2 Lightpads to control the same light. One Lightpad is the Load Side that drives the load to light and the other Lightpad (called the Line Side) controls the Load Side switch over Wi-Fi. Both need to be on Wi-Fi to all work properly. If the Load Side loses Wi-Fi connectivity, the light can be controlled from the Load Side lightpad but the app and Line Side Lightpad will not work. If the Line Side Lightpad is offline, the app and Load Side Lightpad will work but the Line Side switch will not. Reboot both switches using the air-gap switch. Once they are booted up they should all be online and working again.
If you frequently have Lightpads that lose connectivity with the Lightpad, you may need to upgrade your home network. See the Network Connectivity FAQ section for help in upgrading your network or contact us at firstname.lastname@example.org.