Installing Lightpads in a Multi-way Switch

(You can download the 3-way install walk through pdf at the bottom of the page.)  A light that is controlled by more than one switch is called a multi-way switch.  The most common multi-way is a 3-way which is a light that is controlled by two switches such as at the top and bottom [...]


Installation Manual

IF YOU ARE NOT SURE ABOUT ANY PART OF THESE INSTRUCTIONS, CONSULT A QUALIFIED ELECTRICIAN. There is a possibility of getting shocked. Make sure you look through the manual and feel confident in your ability to set up your lightpads, otherwise contact an electrician. We’re here to help. If you have any questions contact us at [...]


What Wifi frequency does Plum use?

Plum Lightpads use the 2.4ghz frequency band. If you have a dual band router and the 2.4ghz and 5ghz bands have the same SSID, Plum recommends that you login to the router admin panel and separate them by giving them each a unique name.  When you provision the Lightpad to your WiFi access point [...]


What IoT platforms does Plum work with?

Plum Lightpad currently work with these 3rd party services: Amazon Echo Google Assistant/Home  IFTTT Actions These integrations are on our roadmap. IFTTT Triggers Smartthings Apple HomeKit In addition, we also plan to publish an open API.


What are the requirements for using Plum Lightpads?

Neutral wire iPhone 4S or higher, or any iPad or iPod Touch with Bluetooth Android phone with Android version 5 or higher (android app is in alpha, Here is the link to our Android app. Wifi Network with 2.4ghz band enabled. Dimmable Incandescent, LED, or CFL bulbs for dimming function. Max load is [...]


What is Plum’s warranty policy?

The warranty covers all product defects for 1 year from the date of purchase.  Anything beyond 1 year will be decided on a case by case basis.  If you have any problems at all, email us at If you have a lightpad that needs replacing, we send advance replacements.  For RMA replacements, we [...]


What is Plum’s return policy?

We will accept returns within 30 days of the purchase date if the product is not derated and is good condition along with the original packaging & accessories. The purchaser is responsible for the return shipping costs. Contact our support team to set up a return and obtain an RMA case number: [...]


Enable Voice Control With Amazon Echo

Sign in to your Amazon account on the Alexa Web app or the Alexa iOS app. Use your Plum account credentials to link to Alexa.  You'll use the same user name and password that you use to log into the Plum app on your smart phone. Select your Home. Tell Alexa to discover new devices or click [...]